Introducing Faultly — Know When Stripe Payments Break Before Your Customers Do

The Problem We're Solving

If you run a SaaS business on Stripe, you've probably experienced this: a customer emails you saying they were charged but their account shows expired, or their subscription was cancelled and they have no idea why. You dig into the Stripe dashboard, realize a bunch of charges failed, and scramble to fix it — hours or days after the fact.

This isn't a rare edge case. Between 5-10% of all recurring charges fail, and involuntary churn from payment failures accounts for up to 40% of total SaaS churn. That's customers who wanted to stay — lost because nobody caught the failure in time. We break down the full revenue impact in our deep dive on how Stripe payment failures cost SaaS founders real revenue.

Stripe is phenomenal at processing payments. But it's not built to monitor your payment health, alert your team when things go wrong, or show your customers that you're on top of it. That's the gap Faultly fills. If you want the technical details, read our guide on how to monitor Stripe payment failures in real-time.

What Faultly Does

Faultly connects to your Stripe account and monitors every payment event in real-time. When something breaks, you know about it instantly — not when a customer complains.

Who Faultly Is For

Faultly is built for SaaS founders and teams who use Stripe and can't afford to lose revenue to undetected payment failures. Specifically:

• →Indie hackers and bootstrapped founders who don't have a dedicated payments or billing team. You need to know about failures without monitoring Stripe 24/7.
• →Growing SaaS teams processing thousands of payments per month. At scale, even a small failure rate spike means significant revenue loss.
• →Marketplace and platform operators using Stripe Connect. Managing payment health across connected accounts is a nightmare without centralized monitoring.
• →Teams that value transparency and want to give customers visibility into payment health via a public status page.

How It Works

Getting started takes less than two minutes:

That's it. From that point on, Faultly watches every payment event coming through your Stripe account. When a charge fails, a dispute is created, or a webhook delivery errors out, you know about it in seconds — not days.

Under the Hood

Intelligent Severity Classification

Not all failures are equal. A single card decline is routine. But ten card declines in five minutes from the same error code? That's a systemic issue. Faultly classifies every event by severity — operational, degraded, or critical — so your alerts are actionable, not noisy.

Incident Timeline

Every failure is logged with full context: error code, failure reason, charge amount, customer email, and timestamp. When an incident happens, you get a complete timeline of events — perfect for post-mortems and for demonstrating to customers that you took the issue seriously.

Multi-Project Support

Running multiple products or brands? Faultly supports multiple Stripe accounts under one dashboard. Each project gets its own status page, alert channels, and monitoring configuration. No need to juggle separate tools.

Simple, Transparent Pricing

We believe payment monitoring shouldn't break the bank. One plan, everything included.

What's Coming Next

This is just the beginning. Here's what's on our roadmap:

• ○Email alerts — Direct email notifications for teams that prefer inbox-based workflows.
• ○Automated dunning — Smart recovery emails sent directly to customers when their payments fail.
• ○Revenue impact dashboard — See exactly how much revenue is at risk, recovered, and lost in real-time.
• ○Webhook health monitoring — Track webhook delivery success rates and get alerted on endpoint failures.